PLEASE, Don't Put My Clients on Your Back Burner
Motivation Comes from Within…Dig In!
*This is in no way a dig to any of my trusted lending professionals or others who put their clients first - we're all aware though, all professionals are not created equal!
When a buyer first consults me about their plans to begin a new home search, I introduce them to my ‘list of preferred lenders,’ all of whom are well qualified. More importantly, they, and their entire team, understand the importance of providing a quality product in a TIMELY fashion. I have a couple of lenders who actually have their complete lending packages to the attorney (the place of Closing here in North and South Carolina), 1-2 weeks prior to the actual Closing date! It CAN be done- if you dig deep within and recognize that a lot is at stake here for all parties involved - buyers and sellers.
On occasion, I have a buyer who has a friend of a friend of a cousin who heard of a lender that they recommend – you know the song and dance! They may have never used them before but, they know they’re in the business. That is typically the first ‘red flag’ for any member of my team who has experienced a dreaded, disastrous, late Closing.
Wouldn't it be a dream-come-true if every member of the lending team who had missed more than one Closing date, be required to buy/sell a home at least every 2 years? That would insure their realization that there are critical deadlines that every single buyer and seller expect to be met by their team of professionals involved in the home-buying process. Our clients put a lot on the line when they trust us, as professionals, to get the job done...and done on time.
The absolute worst is when a seller is Closing a sale and purchase on the same day. I’ve had transactions 4-deep (seller-buyer-seller-buyer) that are all Closing throughout the same-day. If even one of the lending parties drops the ball, there can be as many as 8 families involved in a disaster in-the-making. Who is left to pick up the pieces and watch broken-hearted buyers and sellers frantically re-scheduling their lives? Well, real estate agents, of course. Trust me, it’s a living nightmare! I’ve learned over the years to stay on top of them–especially as we move closer to the end of the transaction. However, sometimes issues arise and there is absolutely nothing that I can do about it!
In a nutshell, I don’t understand lenders who work so hard to ‘win’ the client and then don’t hustle for that future referral business from the client. After all, isn’t that the lifeline of their business? I don’t understand lenders who let files sit on their desks–EVER!
These files should never STOP moving until they hit the Clerk of Court’s office, where the Deed to the property is recorded.
Lenders and their teams should recognize how significantly their actions can impact their clients' lives –look at each and every transaction from a home buyer’s perspective; after all, humans ARE involved here! Think of the…
- Moving company charges to re-schedule
- Temporary living costs
- Time off of work
- Airfare that costs to change when the Closing doesn’t happen on the originally scheduled date
- Childcare expenses
- Pet care expenses
- Families and friends who are scheduled to help on a specific date
- Storage expenses
- Other penalties involved in the transaction
The list goes on and on! There are serious ramifications to that file sitting on a lender's desk. Get it moving and don’t let it stop until it is done, regardless of the long hours that you have to put in to get it done. After all, there are human lives involved in this transaction and the back-burner mentality is not acceptable in our profession - EVER!
So, Charlotte home buyers, if you want a list of Charlotte’s best lenders who understand the importance of getting the job DONE, give me a call or send me an email–I’m happy to share my list with you!
**Please know that I don’t receive any ‘referral’ fees or any form of reimbursement at all for referring you my list of lenders. I simply want my clients to be well cared for and to be able to work with a lending team that understands the importance of a timely Closing!
Finally, lenders, it should not be my job to get you to do yours! If you can't get it done without my persistent nagging, you don’t have the motivation that it takes to help my clients or any of my agent's clients - current or future.
© Debe Maxwell | The Maxwell House Group | CharlotteBroker@icloud.com | PLEASE, Don't Put My Clients on Your Back Burner