A Dream Home for a Special Buyer - A Disabled Veteran
What an honor to be referred a relative of a fellow ActiveRain member - and an even bigger honor when that agent's family member is a wounded American war veteran. I can't say thank you enough - and you know who you are - for the honor of being able to assist this wonderful family in buying their new home in the Charlotte area.
I wanted to share the story of this incredible family...
We first met by phone, had a fabulous conversation and agreed to meet after their long flight, arriving early morning on a Saturday in early April. They decided, last minute, to bag the Saturday showings - they were exhausted from traveling and would just drive around after they napped and then meet up on Sunday to tour homes Sunday and Monday.
Instead, they drove around, discovering the different areas of Charlotte that I had mapped for them - communities that would suit their needs, based on schools and their lifestyle. They very quickly realized that Fort Mill, SC was for them!
Blue skies, front porches and roaming sidewalks give way to one of the most coveted addresses in the Charlotte area - Fort Mill, SC. It's all about the lifestyle...
Late afternoon on Saturday, they discovered their perfect neighborhood in Fort Mill, communicating by phone with me during their tour. After we spoke, they decided to stop in at an Open House in that perfect neighborhood. They let the agent hosting the open house know that they already had an agent. Little did they know that they were touring a home in a RED HOT neighborhood that would go under Contract within the first day on the market...and that they were going to fall in love and need to compete for this house if they wanted it!
They phoned me from the house and said that it was packed with people and they thought they might have to go ahead and make an Offer, based on what the agent covering the open house had told them. Honestly, I was hoping they would fall for something a little less popular, knowing that they would be purchasing a home with a VA loan but, hey, I'm always up for a challenge!
I reviewed the comparables and asked if they could meet me at my office or I could go to them at their hotel - either one. They asked if I could send them the documents to sign electronically because the children were exhausted and needed a nap!
I asked for some time to get back to them anyway - I preferred to meet them at the house and see it for myself but, I knew in this market, time was critical. I happened to know the listing agent and felt like I had a great relationship with him so, I phoned him first. Another agent was hosting the open house so, he was free to chat and thankfully, he answered his phone. He knew exactly which house I was phoning him about before we even started talking!
He had been inundated with Offers already but, had not given a deadline for receipt of Offers just yet. We discussed the comparable properties and, of course, I romanced my buyers (which was nothing short of the truth) to him! We had a conversation about patriotism, the buyer's disabled status and his strong pre-approval status. The sellers had just moved out because they didn't want to 'deal' with showings so, I knew that our pre-underwritten status would bode well for my clients.
I relayed the conversation to the buyers as Christina typed up the Offer with the information from my texts as I chatted with the buyers and within 20 minutes, I had reviewed the Offer with them, reviewed what Christina had put together and sent the file over to the buyers to sign. 30 minutes after our conversation, I phoned back to let the listing agent know my clients' Offer was sitting in his inbox...and it was a PERFECT Offer (even with them getting the VA loan)!
That evening, everyone was asked for highest and best and the buyers were traveling so, I notified them that we had until noon the following day to tweak the Offer, should they want to do so. They asked me and I encouraged them to stand - their original Offer would be the one to beat, IF the sellers would accept that it was a VA loan.
Another call to the LA and he agreed, the original was a strong Offer and he was working on the sellers - to go with my clients - he said he was rooting for them to win the bidding war and would let us know by 1PM the following day.
WE WON! Initially, I couldn't reach my clients as they were in an area (traveling) that had no reception but, as soon as they got to where they could get my message, they called. He cried, she cried, we ALL cried! They absolutely loved the house and said that is all they had been talking about during the drive to New Jersey. They had begun putting furniture in rooms, deciding which bedroom would be which child's room and loving the community and the amenities within the community.
The attorney, inspector, surveyor, etc. were all selected in the following days and the checks were overnighted when they arrived home to California. I shared the story with the inspector and the surveyor, who BOTH, without any prompting, gave the buyers a 50% discount on their services.
The attorney, shared with me that he was going to have to charge the buyer extra for signing remotely as they would be signing in California in 21 days. I simply asked, "Do you give diabled veterans any sort of discount?" He immediately offered to handle the Closing at a reduced rate as well as waive the fee for the remote signing - without hesitation!
We later found that Notarys Public in CA were NOT cheap - I believe the fee was $15/signature. Being on the other side of the world, it seemed, I reached out and asked the question in ActiveRain's Q&A and several people offered their suggestions to utilize a Title company and gave me names. I phoned several of them to inquire, gave them to the buyers to contact and make arrangements when they received the documents from the attorney and they wound up paying $125 for the entire package! MANY thanks to John Meussner, for sharing his knowledge and Title company with us - they were fabulous.
Our first 'face-to-face' meeting was via FaceTime as the inspector reviewed the deficiencies in the home, which were very few. They were both so excited and we 'toured' the house one more time so they could see it again, without all of the open house guests in attendance. They kept saying, "I can't believe this is going to be OURS!" over and over again!
They requested clarification on one item in the inspection report and within a week, we were notified by the sellers' agent that all repairs on the report had been made. "We owe him this - it's the least we can do for his service!"
The transaction was complete and the buyers moved to Charlotte about two weeks after Closing - on Memorial Day. They were absolutely elated over their new home...and still are! They are all happy and healthy, loving their schools, their community, the neighborhood and their dream home.
We don't have a lot of military relocation in our area at all but, getting the Certified Military Residential Specialist designation was important to me because I am an Air Force brat myself. Even if I was only able to assist one military family as a result of getting that designation, it was so worth it! This one was not my first, nor will it be my last but, I can't believe how fortunate I was to be able to travel this road to 'dream' homeownership with these wonderful buyers.
Each and every one of the team players in this transaction sit atop my list in their respective fields. I will ALWAYS share this story with my military buyers and I am confident they will also select these top players as well.
© Debe Maxwell | The Maxwell House Group | CharlotteBroker@icloud.com | A Dream Home for a Special Buyer - A Disabled Veteran