It's All About Communication...One Way or Another
I've learned that many of my millennial clients prefer text - regardless of that stereotypical assumption, I still ask everyone how they prefer to communicate. Sometimes it's convenient, other times, you have to maneuver a bit to make it happen!
And, if you're like me, you don't text while you drive. I will glance over at missed text messages when I'm at stop lights or will pull over if there are a number of 'pings' going on while driving (to check multiple messages) but, never texting while driving.
A funny thing happened on the way to an appointment last week I had to share...
While driving to my appointment, I arrived at a stoplight, glanced over and saw a text with a question that I didn't have time to reply to before the light turned green. So, I phoned the client (who happens to be one of my awesome millennial buyers) - no answer. Before I even hung up, I received another quick text response from the client, "What's up?"
By the time I get to the next stoplight, a "?" mark followed her previous text. I quickly voice-texted back, "Driving" - nothing else. I would respond to the text at the next light.
A couple of minutes later, the client phoned me - "Oh, I didn't know you were driving - you always respond to my texts so quickly, I wondered what was wrong! What's up?"
"You had a question about insurance?" What I was thinking was -OMG, you texted me a question that I couldn't immediately respond to by text so, I tried phoning you to answer your question! (I didn't say that but, OMG! I felt like I was talking to my own millennial children!)
No kidding, the client's response was, "Oh, hang on, let me look. I forgot what I had asked you!!" She had sent me a question and the lender one as well and couldn't remember which one of us had gotten which question.
I'm ALL about communicating in the manner in which my clients prefer - ALL about it! But, when you have to step out of that preferred communication comfort zone, it seriously does throw some people off - way off!
After we chatted, we had a good chuckle about the text snafu! As sweetly as she could say it, she compared me to her mother, "You're nothing like my mother - she just won't text with me - I should have known you were driving!"
© Debe Maxwell | The Maxwell House Group | CharlotteBroker@icloud.com | It's All About Communication...One Way or Another
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