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It's All About Communication...One Way or Another

It's All About Communication...One Way or Another

How do you prefer to communicate?I've learned that many of my millennial clients prefer text - regardless of that stereotypical assumption, I still ask everyone how they prefer to communicate. Sometimes it's convenient, other times, you have to maneuver a bit to make it happen!

 

And, if you're like me, you don't text while you drive. I will glance over at missed text messages when I'm at stop lights or will pull over if there are a number of 'pings' going on while driving (to check multiple messages) but, never texting while driving.

 

 

A funny thing happened on the way to an appointment last week I had to share...  

 

While driving to my appointment, I arrived at a stoplight, glanced over and saw a text with a question that I didn't have time to reply to before the light turned green. So, I phoned the client (who happens to be one of my awesome millennial buyers) - no answer. Before I even hung up, I received another quick text response from the client, "What's up?"

 

By the time I get to the next stoplight, a "?" mark followed her previous text. I quickly voice-texted back, "Driving" - nothing else. I would respond to the text at the next light. 

Stop texting me!


A couple of minutes later, the client phoned me - "Oh, I didn't know you were driving - you always respond to my texts so quickly, I wondered what was wrong!
What's up?"

 

"You had a question about insurance?"  What I was thinking was -OMG, you texted me a question that I couldn't immediately respond to by text so, I tried phoning you to answer your question! (I didn't say that but, OMG! I felt like I was talking to my own millennial children!)

 

No kidding, the client's response was, "Oh, hang on, let me look. I forgot what I had asked you!!" She had sent me a question and the lender one as well and couldn't remember which one of us had gotten which question.

 

It's all about the communication!I'm ALL about communicating in the manner in which my clients prefer - ALL about it! But, when you have to step out of that preferred communication comfort zone, it seriously does throw some people off - way off!

 

After we chatted, we had a good chuckle about the text snafu! As sweetly as she could say it, she compared me to her mother, "You're nothing like my mother - she just won't text with me - I should have known you were driving!"  

 

 

© Debe Maxwell | The Maxwell House Group | CharlotteBroker@icloud.com | It's All About Communication...One Way or Another

 

     

Charlotte Real Estate Team - The Maxwell House Group

 

  Charlotte NC Homes for Sale

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Charlotte CRS Agent


Debe Maxwell, Realtor®/Broker/CRS

RE/MAX Executive

CharlotteBroker@icloud.com
Direct:  (704) 491-3310

 

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Comment balloon 26 commentsDebe Maxwell, CRS • June 17 2017 08:10PM

Comments

Good morning Debe.  Okay mom, I get it you don't need to repeat....  That's what I told my mom.  Wish she was still here so I could tell her again....  Okay mom I get it

Posted by James Dray, Exceptional Agents, Outstanding Results (Fathom Realty AR LLC) about 1 year ago

Good morning, Debe Maxwell, CRS communication is critical in our business and once you've been conditioned to a certain method or to a reputation of responding immediately, it's a tough change to make.... I have to admit, I spent 40 years with phones attached to my ear and sometimes two ears!!!  in the day of landlines, my builders appreciated my immediate response...NO ONE WAITED.... and I had a phone in every room of my home and 4 telephone lines.... and those rooms included wall phones in all bathrooms except the children's.... I think about it now and hope others understand why talking on the phone is my LEAST ENJOYABLE TIME....I  always respond to phone calls, but not usually with a phone call.... 40 years is a long time to be a slave to a phone....

Posted by Barbara Todaro, "Franklin MA Homes" (RE/MAX Executive Realty ) about 1 year ago

I won't respond to a text when I'm driving unless I'm in the car for a long time and can respond with voice response. Except I don't like using the voice response because Siri isn't always accurate.

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com) about 1 year ago

I have never, not once, responded or even read a text message while driving.  And, I agree with what Kat Palmiotti says about not using voice response because Siri isn't always accurate.  Communication about real estate transactions require accuracy.

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) about 1 year ago

Good morning Debe Maxwell, CRS ,

I always ask up front how my clients want to communicate. More and more (and not just millennials) want to converse by text. I will not text while driving but will  text at a stop light or move to the side of the road to answer if it's important. Siri isn't always right so for important messages don't use her!! When driving it's easier to respond by phoning back with my hands free but your right they aren't use to it and may not answer! LOL!

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.346.1799) about 1 year ago

Hi James Dray! I know, the generations each have their 'lines' that they gave their parents, don't we?! I just found it funny being compared to her Mom when it came to communicating! 

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

LOL Barbara Todaro! Your home sounds much like mine - except I never did put one in the bathrooms!  I'm one of the old-school people that still have a landline in every room!  I do that primarily for my hubby who didn't get his first 'real' cell phone until THIS YEAR and refuses to be attached at the hip to it! No one ever phones me on my landline though - they only phone to chat with Ray!

I still do like talking to people on the phone but, now really do enjoy texting - it does save an incredible amount of time. Lots of phone conversations are 'fluff' and you bypass that fluff with texting!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

Kat Palmiotti - I re-programed my SIRI 'awareness' about a year ago and have had very few issues since with voice recognition. Mine has even learned my Southern lingo! LOL

However SIRI still misinterprets a few words like, "rushing" for "Russian" on mine! 

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

Hi Myrl Jeffcoat! No, not while I'm driving - me either! When stopped at lights, I will, absolutely, check it but, never while the car is in gear and moving! 

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

Hi Debe -- I also think it's important to ask "how would you prefer I communicate with you?".   A couple of years ago, I had a client who didn't have a cell phone, email or a computer of her own ---- everything was face-to-face and you know -- it was rather refreshing.   

California has some pretty strict fines when it comes to "distracted driving" but it doesn't seem to eliminate the practice.   

Posted by Michael Jacobs, Los Angeles Pasadena Area Real Estate 818.516.4393 (Coldwell Banker Residential Brokerage) about 1 year ago

Hi Dorie Dillard!  I love chatting by phone and hearing people's voices but, I agree that many generations are leaning towards texting as a preference. It just saves so much time - no 'fluff' in the conversation with texting!

I do always tell them that there are still going to be those occasional times that I will need to either speak with them by phone or email them but, for the most part, if they're texters, it's texting they'll get!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

Funny that you say that, Michael Jacobs - one of my favorite transactions this year has been with an elderly seller who had a landline and no computer. We arranged our meetings via her landline and what a treat it was to see her so often! She received multiple Offers on her home too and every time I met with her to review the Offers - or for any other reason - I left with a happy heart. That's not something that we get nearly as much with email or text, is it?!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

Good morning again Debe. You are more patient than I am. Texting is not a thing I can handle for just this reason.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) about 1 year ago

Hi Sheila Anderson - Believe me, I went to texting kicking and screaming!!  Now I love it and can get more done than I did before because texting cuts down on the 'fluff' of the conversation!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

Debe, most of my millineals prefer to text, and like you, I'm fine with that, but I don't do it while driving. I will do a voice text from time to time, but they can get really skewed if the phone doesn't interpret what you say clearly. I often pull over and text, or I will call.  I like the speed at which we can pass info back and forth. 

Posted by Mike Cooper, Your Winchester, VA Real Estate Sales Pro (Cornerstone Business Group Inc) about 1 year ago

That's funny Debe!  Often time if I leave a voice mail folks will call right back and then I  ask - did you listen to my voice mail. So leaving voice messages is kind of a thing of the past now! Who knew!! Gotta love going with the flow and keeping all the communication balls bouncing in unison!!

Posted by Anna Banana Kruchten CRB, CRS 602-380-4886, Arizona's Top Banana! (Phoenix Property Shoppe) about 1 year ago

I did get a chuckle out of this post.  I LOVE texting when appropriate because it's quick and responsive.  I love it when I can get an issue off my plate in, oh, 20 seconds, rather than playing phone tag or emailing.  

There are plenty of times, of course, when texting isn't appropriate, so I will text the recipient and say, "check your email for my response."

NEVER while driving, of course.  

Like you, though, I always ask clients what works best for them and I have been surprised at how many of them - even those older than me!!! - have said texting is fine.  Very few like the telephone any more, it seems. 

Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) about 1 year ago

Sounds like we operate the same way, Mike Cooper! I do love texting (well, now I do; I haven't always)!! I never text while driving but, will tell Siri to leave a message for ____. Siri reads it back to me so, if it's different, I just don't say send and when I pull over, I'll 'fix' the error. A couple of minutes is not going to make a difference, is it?!

Hope you have a fantastic week, Mike! 

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

OH MY GOSH, I get the same exact thing, Anna Banana Kruchten, CRS! That is hilarious! I've never liked voicemail - I prefer to take the call if I can and not have to phone back, playing phone tag just because I missed a call! 

With many, I've learned not to leave a message but, rather to text 'call me when you have a minute!' No one listens to messages any more!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

That's so true, Susan Haughton - I love the convenience of texting and do frequently use texting - with all ages, of course, and NEVER while driving!

I agree, I rarely get someone who prefers the phone any more - it's sort of sad, isn't it?!

Have a great week, Susan!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

Hi Debe

That's a great example of how communication sometimes doesn't work as we hope or think it will. And it also sends a powerful message about people's expectations about communication, how and when, and how quickly they want or expect it. Knowing people's preferences is important. But knowing when to use certain modes of communication is important too. And sometimes people, when texting, forget to identify who they are, so if they aren't in your contacts it's a bit challenging.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) about 1 year ago

Funny, Jeff Dowler but, I had an agent contact me today who wasn't in my contacts and I had to ask who was asking the question texted to me! The first time, I always use my name and company name so as not to confuse anyone.

Have a great week, Jeff!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

As agents, we need to rely on all modes of communication even when a client has expressed a desire for a particular mode. Narrowed communication preferences are often barriers.

Posted by Sandy Padula and Norm Padula, JD, GRI, Presence, Persistence & Perseverance (Realty National) about 1 year ago

Yes, that is so true, Sandy Padula and Norm Padula, JD, GRI NMLS#1483386! We do our best to use what they prefer but, there are times the transaction requires other forms of communication!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

The subject of "communication" really strikes a nerve with me. We currently have our boat for sale....second time...broker #2. 

We have had terrible luck with getting either broker to communicate. It's so frustrating. No updates unless we ask. I just don't understand. They said all the right things when we interviewed each of them. Both gave the impression they would do a great job. Still to be determined whether #2 gets the job done or we end up relisting in the spring. If we relist it will most likely be with a 3rd broker.

Posted by Sharon Tara, New Hampshire Home Stager (Sharon Tara Transformations) about 1 year ago

Oh my gosh, that's terrible, Sharon Tara - communication is SUCH an easy thing to do and updating folks just seems to be one of those things that keeps you from having clients with panic attacks down the road. 

I hope #2 gets this done for you - SOON!!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 year ago

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